Solution example · Repair shop · India
Every repair job on one screen, every customer told by WhatsApp
Brightside Circuit Repairs. Repair jobs tracked on paper and phone calls; customers keep calling for status.
The problem
“I write every job on a card, and half my day is customers phoning to ask if their board is ready. I lose cards, and I lose track of which parts I am waiting for.”
The solution
A job tracker the owner keeps open on a screen. Each repair gets one record: customer, device, fault, parts, price and a status such as Received, Waiting for part or Ready. When the status changes, the customer gets a WhatsApp message in the shop's own words. When the job is done, the tracker produces a simple invoice the owner can send or print.
Tools and AI used
Airtable holds the jobs. Make connects it to the WhatsApp Business Platform for the messages. Claude helps us write the message wording in the shop's own voice, and reads photographed job cards into draft records for the first batch, which the owner checks before they are saved.
- Airtable
- WhatsApp Business Platform
- Make
- Claude
What now works
Every job has one record and one status. Customers hear about changes without calling, and the owner can see at a glance which jobs wait on a part and which are ready for collection. Nothing depends on a paper card staying in the right drawer.
Timeline, package and price
One build, about three weeks from the discovery call: setting up the tracker, connecting WhatsApp, testing with a handful of real jobs, then handing it over with a short walkthrough. The WhatsApp Business account is the shop's own.
Get Organised
$1,750£1,450€1,450AED 4,100A$1,750C$2,050₹29,000 one-time
Indicative, set for your region. See the package.
Need something like this?
Run a repair shop, a workshop or any job-by-job business? Tell us how jobs are tracked today.
This is a solution example. The business and the people in it are made up.
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